Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website highrisers.aiand the AI training, workshops, programmes, executive briefings, assessments, advisory and related digital services (the “Services”) provided by High Risers(“we”, “us”, “our”). By creating an account, purchasing, subscribing or making a payment you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and legally able to enter a binding contract. Where you accept these Terms on behalf of an organisation, you confirm you are authorised to bind that organisation. You confirm the information you provide is accurate and that you use the Services for lawful purposes.

2. The Services

We provide subscription-based and one-time-purchase AI capability services, including workshops, training programmes, bootcamps, executive briefings, advisory engagements, automation assessments and related digital content. The specific deliverables, format, schedule and access period are described on the relevant product or checkout page at the time of purchase.

3. Educational nature — no guaranteed outcomes

The Services are educational and advisory in nature. While we deliver them with reasonable skill and care, we do not warrant or guarantee any specific business, commercial, productivity or performance outcome. Results depend on factors outside our control, including your own implementation. Nothing in the Services constitutes legal, financial, tax or professional advice on which you should rely without obtaining independent advice appropriate to your circumstances.

4. Accounts

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at info@highrisers.ai of any unauthorised use. We may suspend or terminate accounts that breach these Terms, share paid content, or are used fraudulently.

5. Fees, billing and renewals

• Prices are displayed at checkout and are inclusive of VAT where applicable. We may change prices prospectively; changes do not affect a period already paid for.
• Recurring subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) at the then-current price, using your saved payment method, until cancelled.
• By subscribing you authorise us and our third-party payment processor to charge your payment method on each renewal date.
• You may cancel at any time from your account or by emailing info@highrisers.ai. Cancellation stops future renewals; you retain access until the end of the period already paid for.
• Failed payments may result in suspension of access until the outstanding amount is settled.

6. Refund and cancellation policy

Our Services consist of digital content and digital/live services delivered electronically. Consistent with industry best practice and South African consumer law:

• 7-day cooling-off for new subscribers: if you are a first-time subscriber you may request a full refund within seven (7) days of your initial purchase provided you have not materially accessed, downloaded or consumed the paid content or attended a live session. By accessing the content within this period you expressly consent to immediate performance and acknowledge you lose the cooling-off refund for that content.
• No partial-period refunds: renewal payments and the unused remainder of a billing period are non-refundable. Cancel before the renewal date to avoid the next charge.
• One-time purchases (e.g. a single workshop, programme seat or report) are non-refundable once the content has been accessed/downloaded or the session has commenced. For scheduled live sessions, written cancellation 7 or more days before the start date qualifies for a full refund or a transfer to a later cohort.
• Discretionary refunds: we may grant a refund or credit at our discretion in cases of duplicate charges, proven billing error, or our failure to deliver a purchased product.

To request a refund, email info@highrisers.ai with your account email and transaction reference. Approved refunds are returned to the original payment method via our payment processor within a reasonable time.

7. Payment processing

Payments are processed securely by a third-party PCI-DSS-compliant payment processor. We do not store full card or bank details. Your use of that processor is also subject to its own terms and privacy policy. You warrant that you are authorised to use the payment method you provide.

8. Intellectual property and acceptable use

All content, course materials, frameworks, data, branding and materials in the Services are owned by or licensed to us and protected by intellectual-property law. We grant you a limited, personal, non-transferable, non-exclusive licence to access the content for your own (or your organisation’s named participants’) use only. You may not copy, resell, redistribute, publish, record, share login access, or use the content to create a competing service. Breach may result in immediate termination without refund and legal action.

9. Acceptable conduct

You agree not to misuse the Services, attempt to gain unauthorised access, interfere with their operation, upload malicious code, or use them for any unlawful purpose.

10. Service availability

We aim to keep the Services available but do not guarantee uninterrupted or error-free operation. We may modify, reschedule, suspend or discontinue features or sessions, with reasonable notice where practicable.

11. Limitation of liability

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We exclude all implied warranties. We are not liable for any indirect, incidental, special or consequential loss. Where liability cannot lawfully be excluded, our total aggregate liability is limited to the amount you paid us in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under the Consumer Protection Act 68 of 2008 or other applicable law.

12. Indemnity

You agree to indemnify and hold us harmless against any claim, loss or expense arising from your breach of these Terms or your misuse of the Services.

13. Termination

We may suspend or terminate your access for breach of these Terms. You may stop using the Services at any time. Sections that by their nature should survive termination (including 3, 8, 11, 12 and 15) survive.

14. Changes to these Terms

We may update these Terms from time to time. The revised version takes effect when posted with an updated “Last updated” date. Continued use after changes constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the South African courts. Before litigation, the parties will attempt in good faith to resolve any dispute by negotiation; you may also approach the relevant consumer authority.

16. Contact

• High Risers (Registration No. 2024/295391/07)
• Email: info@highrisers.ai
• Address: Johannesburg, South Africa

This document is a good-faith compliance template and does not constitute legal advice. Have it reviewed by a qualified attorney before relying on it.